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Admin-as-a-Service
An experienced NetSuite administrator team, on a monthly retainer.
Admin-as-a-Service gives you a team that keeps your account healthy month to month: user and role changes, release readiness, enhancements, and the requests that pile up between closes, with a senior solution architect overseeing the account.
- Best for
- Companies without a full-time administrator, or whose administrator needs backup
- Starts with
- An account baseline so we know your system before the first request
- Pricing
- A monthly plan sized to your users, subsidiaries, and modules
Signs this is the right fit
If more than one of these sounds familiar, it is worth a conversation.
- Your administrator left and nobody understands the scripts
- Requests sit for weeks between releases and close cycles
- Nobody tests the twice-yearly NetSuite release before it lands
- Saved searches and reports multiply without anyone owning them
- You want one accountable owner for the system
What's included
User and role management
New users, terminations, role changes, and periodic access reviews.
Release readiness
Each NetSuite release reviewed and tested in sandbox before it reaches production.
Enhancements
Forms, fields, workflows, saved searches, and reports built as your needs change.
Monitoring
Script and integration errors watched and resolved before they affect the close.
Sandbox management
Sandbox refreshes and production-to-sandbox comparisons so testing reflects reality.
Documentation
Changes recorded in administrator reference guides so knowledge stays with you.
How it works
Baseline
We review the account first, so the plan is sized to what you actually run.
Plan
A monthly block of hours set by users, subsidiaries, countries, and modules.
Work
Requests come in through one channel and are prioritized with you.
Review
A monthly summary of work done, open items, and what is coming next.
Common questions
How is the monthly plan sized?
By the number of NetSuite users, plus additional subsidiaries, countries, and advanced modules such as Advanced Revenue Management or SuiteBilling. We give you an exact figure after a short call.
Is this a help desk?
No. You get experienced administrators with senior architect oversight, and the same people work on your account each month.
We already have an administrator. Is this still useful?
Yes. Many clients use us as backup and for the work that needs deeper technical or accounting knowledge.
Can we start with a health check first?
Yes. Many clients do, and the findings become the first items in the monthly plan.
Related services
Not sure where to start?
Start with a free health check. You get your top findings and a 30-minute readout with practical next steps.